Technical Support Information

General Support Requests

Visit or send an email to to report a problem or request assistance.

Immediate Support Requests

For immediate support, call 515-422-5647.

Remote Support
If remote control of your computer has been requested by Tech Support, please download and run the program below and give the 9-digit code to the team member helping you.

Technical Support Staff

Drew Nordstrom, Chief Technology Officer
Charles Ellis, IT Staff
Dr. Lynn McCool, Director of Digital Education