Technical Support Information

General Support Requests

Visit or send an email to to report a problem or request assistance.

Immediate Support Requests

For immediate support, call 515-422-5647.

Reset Your Password

Forgot your password? Visit to reset your password. You must already be enrolled in the password manager to reset your password.

Remote Support
If remote control of your computer has been requested by Tech Support, please download and run the program below and give the 9-digit code to the team member helping you.

Technical Support Staff

Drew Nordstrom, Chief Technology Officer
Charles Ellis, IT Staff
Dr. Lynn McCool, Director of Digital Education